I am thankful that my weekend has arrived because the first week at my new job has been intense and information overload! I am glad I have a good memory because there is definitely a lot of detail when it comes to being a Reservation agent and I now understand why my old boss suggested I should apply for it. Though there is a lot to understand and its only my first week, I have been having a blast at this new challenge that has been given to me and eagerly accepting it wholeheartedly.
Because I travel into the city every morning on the bus, the need to go into the city isn’t as strong anymore because I’m already there and the energy that comes out of the CBD whether it is early morning with the smell of coffee and corporates going to work or in the early evening with everyone taking transportation home or hitting the local bar or restaurant for drinks, it is always exciting and doesn’t stop. Sydney may not be as bustling as New York City but we still have our own vibe, I am so glad to be working in the city again.
Today I had a decent two hour sleep in from my usual wake-up during the work week and I haven’t done much for this Saturday, tomorrow afternoon is the work Christmas party, I already got my outfit ready (can you tell I’m eager?). Today I visited my old work, returned pair of shoes to my colleague and got myself a headset, its only been four-five years that I been telling myself on the sideline to get myself a microphone that’s not embedded in my laptop.
Excited to know that I will also have Christmas off, which means I’ll have time with my family and I won’t have to work around a schedule where it was limited.
After 4.5 years of highs and lows with plenty of memories that were made, I said goodbye to the Novotel this afternoon, though I am returning to the hotel tomorrow to return my uniforms and badges, I officially signed off today. I got spoiled with gifts and plenty of hugs shared around.
I have seen the hotel change brands and my Front office team have plenty of changes itself in either procedures, staff and even the uniforms that we wear, we have thrived through all outcomes and become a much stronger team as a whole. This post will feature some of my favourite moments during my years at the hotel.
- The school formals, though I am working the PM shift hearing the loud music and seeing the outfits of the girls that come in, it is always a fun night to experience
- My birthday card last year was signed by a couple of my VIP loyalty guests. We always give them the special treatment but on that day, they gave it to me
- Going out to the movies with all my front office colleagues, it is so rare you have all of us together in one room. When we had the opportunity to promote the film linked to the Novotel brand, it was always a fun afternoon.
- Melbourne Cup last year, I got to frock up and not wear my uniform for the races while working
- Three emails from different guests of mine that was sent to my big CEO of Asia Pacific region, those warm fuzzy feelings
- Meeting the CEO himself when he came to the hotel this month, I was in awe!
- Learning to drive the hotel shuttle bus, it got me closer to the guests especially a group of fun-loving, happy nuns!
- My regular guests and VIPs, I will miss my colleagues but I will miss the familiar faces I see daily who checked in with me
I will start at the new property and new brand but still Accor in six days time, I am grateful that I am given this time off in between, it gives time to rest, relax and prepare for the change of scene starting next Monday!
I am so tired! I have been on three weeks on PM shift the past month and this week I have been working all morning shifts, the 7am to 3pm and I am ready for a sleep-in, well in particular my days off coming up the next two days. Work has been uneventful as per the norm though we do have a new casual guest service agent who has been working the night shifts and is eager to learn, which is awesome!
I was going to wait to see what Strawberry Singh would be releasing for her Monday Second Life challenge tomorrow but I noticed I’m already three days behind my usual blog posting, so I will do a challenge another time. The five following positive thoughts for this week;
- Movie night with Mei last night! We watched the latest Thor film, it was funny but kept with the storyline and in true Marvel fashion had two end of credit scenes. My love for Loki has been reborn, soo good to see him again on the big screen
- Ichiban Boshi: It’s the restaurant we had dinner at last night, it used to be our regular haunt situated right next to our favourite book store that is Kinokuniya but we switched to Regent Place and haven’t returned until recently.
- I been creating a storm of outfits on Polyvore, like I said in my previous Second Life picture post it has been less fashion tiles for pixel land and more using real life products
- Miraculous has premiered its Season 2 in Europe! I been watching it through Youtube since it won’t hit my Netflix until December
- Mango smoothies and small donut balls, I did not know were such a good combo!
Friday the 13th is known to be a day of bad luck or negative energy, found to be the theme in all Halloween or horror films but perhaps for me it is a symbol of good luck. The number 13 has always been a sign of good things for my dad especially having gotten amazing results in his exams and jobs in the past. This happened to me today, at 12:30pm to be exact when I was browsing my email while getting my hair done at my local hairdressers.
That job I squealed to all of you my dear readers about that I am starting in January next year. My new boss emailed me today requesting me to start earlier than that day. She has asked me to start in TWO weeks! Of course she understands me to talk to my current managers to find a schedule that will benefit me and assist them in this transition but omg! Sooner than I expected! And it is also so very exciting, I already told my two besties, my parents and my boss soon as we started shift today.
Apparently the new hotel is much busier than they expected and they are in dire need of assistance, I want to go so much but at the same time I want to be here in my current job helping the people who has encouraged my career this past year. Fingers crossed for both sides!
Yes I’m still around, sorry I haven’t been sharing anything with you all lately,
I have been on a creative spree when it comes to story writing, also suffering jet lag from my trip to Europe and working the PM shifts. But I will post today that I had an interview at the new Sofitel in the city yesterday morning and it went really well! I met the Reservations manager and the Revenue manager who were both really nice women and the interview only went for 17mins, I will find out if I got the job or not next Monday so positive thoughts for me everyone!
This Sunday I will also be doing the Blackmore 10km run/walk with my mum and two of her friends, I’m not sure if some of you remember from last year, we did the 9km run of the same event. I am hoping to beat my score since I have been very active while travelling around Europe so my body is not foreign to lots of movement. My sister and I will be staying in the city because Ange being the fit girl that she is, is doing the half marathon- say good luck to her too 😀
I have been all over the place since yesterday, a lot has been going on leading up to my big trip and the event that affected me the most yesterday morning was when my beloved boss told me that she had resigned from being our manager and was moving into the city and changing hotel chains. Needless to say I was devastated, I even cried to one of my assistant managers over this news.
Though my boss has only been here for year and a half and I know in her new role she will do amazing things, she has been like a mum figure to me at work and encouraged to keep being the best person I can be. She has encouraged me to apply for other hotels, other roles having noticed my restleness here in my current role and knows what I want in my career. She will finish up when I am still on my holiday but promised me that my current duty managers will keep me in the loop of who our new boss will be. I am just going to miss her so much!
In other news, it is six more day until I am boarding a plane and flying to Dubai with the parents, I told my best friend it won’t hit me until the night before when I have to stay up before our 2:30am pick up.
The past three days at work have been non stop to say the least, each day I have been clocking off work at least 45mins to an hour later, this usually isn’t the norm for me and it’s not because I haven’t been able to be on top of my work. No my checklist is signed off and complete on each shift it is because I take on additional tasks to help my Assistant manager so they can leave on time as well. Tomorrow is my last day before my two days off and tonight I printed off 114 registration cards, so many!
My colleague is determined to sign up the majority of them into our hotel loyalty program while I am just thinking of how much updating we will need to do from each registration card and adding membership numbers to every one who signs up. I would have no problem with this if my parents weren’t always arguing with me that it isn’t my job to stay back every day. I understand that I am rostered on from certain hours but it is always about flexibility, this is what hotels is all about and it is not like I hate my job, I am passionate in what I do here. I wish my parents understood this by now.
I have been given the roster for next week and my boss has given me three days before flying to Europe off! Happy to say I am one happy traveller and not too long until the big day arrives 😀
I had a phone interview today with the reservation manager at Olympic park properties, it went good I believe and he will get in touch with me either by Thursday or by next Monday. With the assistance of my boss I have been submitting transfer forms and my resumes to various properties around Sydney. There was another I submitted today for the new Sofitel in Darling Harbour.
Again it was reservations and if I’m honest with myself, if I had to choose between the two if I got accepted in both, I’d go Sofitel for multiple reasons such as its in the city where I always go every Friday night for either Japanese or Asian street market food no matter what season it is. It is also specifically located in Darling Harbour where I first started working in hotels, seven years ago that is a lot of nostalgia right there. Plus it is a five star property and it is new! Right next to the newly built convention centre.
Either way, both of them are a different direction to my usual Front office job and it be nice for a change, I keep saying in this blog of mine that I have become stalemate in my current position and looking for something fresh to be part of. This idea of leaving Front desk and trying a new department in hotels has gotten me hungry.
It seems my boss is determined to give my career the boost it desperately needs having gotten me to fill out a transfer form and re-do my survey. I have also applied for two different types of roles, one is reservations, the other is communications like what I used to do at the previous hotel for 9 months and it was a fun 9 months as well, I enjoyed that role. So here is hoping I get into both, though the idea of working in a five star property though daunting sounds amazing!
Tomorrow is Day 3/5 in work and then I have four days off after that, not sure what I’ve got planned probably more organising my closet for Europe, 34 more days and it keeps getting closer! The excited jitters have landed.
My five likes over the course of the past week;
- Vegetable tempura is delicious and addictive!
- Kong: Skull Island wasn’t as bad I expected and the bonus of Tom Hiddleston ❤
- Marie from Aristocats and Regina from Once upon a time pop dolls I got the other day
- Clary and Jace had their kiss in the recent episode of Shadowhunters! MY OTP IS BACK
- Early access to The Crystal Heart Festival on Second Life is a magic girl’s dream come true
Three days out of eight have been done and dusted so far and I still have yet to continue my exercise, though I’m still very much moving around but not at a cardio level. Mum has been telling me about my budget for our Europe trip in August, thank goodness I been saving up is all I can say despite the random splurges of cute buys online…
Our clocks went back an hour today and I am forever grateful for the extra sleep I got this morning turning six hours into seven, I also worked with my front office manager today, despite being constant with our check outs, the guests were all so lovely and happy people, so we had a lot of fun while on shift. I also got fed breakfast at work today too, we got to have eggs and hash browns plus a free lunch! I can’t say no to fish and chips.
Been on a writing spree when it comes to the story of Mistaken Identity, I am up to chapter 6 for it and so far ironing out the plot while trying to calm down all the crazy ideas that keep entering my head around the fictional tale. Watched Burlesque to help with the dance sequences since the main focus is in the club. Can’t wait for this week to finish though, not just because I’m looking forward to a mini weekend away with mum but to get my rest will be nice.
Though Cyclone Debbie has gone passed and settled down from a category 4 to a tropical storm in Northern queensland, my work life is about to become a busy period leading right up to the weekend where mum and I will be doing the 10km walk in our nation’s capital.
Yes it is coming up already, can’t believe this month has gone so quickly (sorta). I will be working 8 AM shifts straight after tomorrow’s day off and training the new guest service agent, it will be a leadership experience for me, so wish me luck!
Do I have five likes for this past week, lemme count them below;
- Parents came home yesterday and I got a t-shirt present from mum 😀
- Sushi from Kanzo in Parramatta today for lunch was divine
- Finally watched Moana! What a girl power driven and emotional Disney movie ._.
- I been on a creative spark all this evening with writing my story Mistaken Identity
- Catch up phone call with my old work colleague Honey, we will see each other on Saturday
Even though I worked only 5 days last week, 3/5 days was super busy because the hotel was sitting at 100% occupancy, not looking forward to waking up tomorrow at 5am because I gotta be at work an hour early. Ew! Also 7 days of work this week, double ew! I’ll get through it as I always do, but listing off the 5 likes I had this past week.
- My resting heart rate has gone down to 81 (thats good for me >.>)
- Mei got me a delayed birthday present last night, two charms from Pandora 😮
- Boyfriend and I been planning for our days together in August ❤
- Been playing Minecraft again, it’s another creative outlet for me
- Dragons: Race to the edge on Netflix is an addictive show I been watching all week!
I am not one for boasting about myself unless an amazing achievement has occured and I can crow about this particular moment even though it already happened two days ago at work. Every time guests check out we send a survey to their email for them to assess how did we go as an overall hotel during their stay. Here and there my name gets mentioned and I get my name posted in our back office whiteboard.
But this latest time I got a mention was directly from Simon McGrath’s office! Simon is the COO of Asia Pacific for Accor Hotels, he deals with all of Asia, Australia, New Zealand and the Pacific islands. One of my guests that I got to know since December last year wrote a personal email to his office saying how amazing I was, how I made her feel comfortable and the hotel was like a second home to her. To think this was given to our big boss, ohh yess I’m still giddy from it!
Or as what everyone else knows them as the Front office manager. Our new one started two days ago in the morning shift and stayed back until 8-9pm learning everything she can from every single department and my duty manager Honey. Needless to say with years of knowledge and over 10 hotels of working under her belt, us girls on the Front desk have very optimistic thoughts in her being our new boss.
In just meeting and working with her for the past two days she has already has brought a lot to the plate and noticed things around our property that others had not. With her experience I am hoping she can boost the morale and motivation of our front office team because we all seem to be strung out quite thinly since December last year.