Diary: New FOM



Or as what everyone else knows them as the Front office manager. Our new one started two days ago in the morning shift and stayed back until 8-9pm learning everything she can from every single department and my duty manager Honey. Needless to say with years of knowledge and over 10 hotels of working under her belt, us girls on the Front desk have very optimistic thoughts in her being our new boss.

In just meeting and working with her for the past two days she has already has brought a lot to the plate and noticed things around our property that others had not. With her experience I am hoping she can boost the morale and motivation of our front office team because we all seem to be strung out quite thinly since December last year.

– Lu

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